TERMS AND CONDITIONS
BOOKING / CANCELLATION POLICY

NSZ SURF CO. S.L.

North Shore Surf Camp Zarautz / North Shore Zarautz

Nafarroa Kalea 25A, Bajo 20800 – Zarautz – Guipúzcoa – Spain C.I.F.:B72997539 Tlf: 0034 943 540 846 / 0034 688 717 917

www.northshorezarautz.com

———————————————————————————————————————————————————————-

Conditions of sale. Sales and cancellation / refund policy 2024 /

To confirm the booking, 50% of the total amount of the service must be paid in advance. The remaining amount must be paid on the day of arrival during check-in for adult surf camp packs and 7 days before for Junior Camp packs. Once payment has been made, proof of payment must be sent to be attached to the booking. It is important to bear in mind that depending on the issuing and receiving bank, bank deposits or bank transfers can take up to 48 hours to become effective and until then the booking will remain pending on stand-by.

All bookings have flexible cancellation. If for any reason you have to cancel the booking, the full amount paid as an advance payment will be refunded without any deduction. You can book with complete peace of mind and cancel your booking up to 10 calendar days before the start of the surf camp without any charges or penalties, and without giving us any kind of explanation.

Flexible cancellation policy applied on the principle of reciprocity. North Shore Zarautz (NSZ SURF CO. SL.) can proceed to cancel reservations with refund up to 10 calendar days before the start date of the contracted service. Always duly notifying the client and will never proceed to the cancellation with less than 10 calendar days in advance. These cancellations may be motivated and / or caused by changes in availability, or reservations with some kind of priority, suspension of services or problems in the facilities that prevent us from carrying out the activity normally, or any other reason or circumstance not described in this section but that is justified reason for such cancellation.

NSZ SURF CO. S.L. also North Shore Surf Camp Zarautz and North Shore Zarautz.

SURF LESSONS AND COURSES / CANCELLATION AND/OR CHANGE

Surf lessons and courses have a flexible cancellation policy. You can book your surf lesson(s) and/or your surf course and cancel up to 48 hours before the scheduled time of the lesson or first lesson if it is a course. If you cancel up to 48 hours in advance we will refund the amount paid as a deposit (50% of the total amount of the service) without applying any type of charge or penalty or management fee.

Surf lessons and courses have flexible timetable and date changes. You can book your surf lesson(s) and/or your surf course and change or modify the day(s) and/or timetable up to 24 hours before the scheduled time of the lesson or first lesson in the case of a course. Changes are subject to availability on the part of North Shore Zarautz and also subject to the forecast of waves, sea conditions, tides and other meteorological phenomena that may affect the normal schedule of our activity. In no case will the change have an additional cost, except if for the new dates or timetable there is no availability.

contracted mode for surf lessons and this has to be done in another mode that is of a different price. In any case, changes are not entitled to compensation or partial reimbursement of the differential amount from one rate to another.

———————————————————————————————————————————————————————-

Assuming in all cases and circumstances the application of flexible cancellation and proceeding to refund the amount paid as advance booking (50% of the total amount of the service) without applying any type of management charge and / or commission or penalty for cancellation or cancellation. In cases where the client has paid the full amount of the contracted service, the same criterion of refunding 100% of the amount is applied without additional charges that result in costs that can be assumed by the client.

Flexible cancellation is considered to be all cancellations that occur and are notified at least 10 calendar days in advance. It will not be necessary for the client – contracting party to justify or inform of the reasons that originate or derive from the cancellation.

In the event that the client decides to cancel the contracted service, he/she must notify NSZ SURF CO. S.L. via e-mail indicating the reservation number or code and the owner of the reservation. You must indicate in the request the account number with IBAN where you wish to receive the amount of the reimbursement of your reservation. No other means of reimbursement will be accepted other than to a bank account with the same account holder as the reservation.

1- If notice is given 10 or more calendar days before the start of the contracted service, the client will be entitled to a refund of the amounts paid in advance without deducting anything. No administration and/or cancellation charges will be applied, nor will any penalty charges be applied. The client will not be obliged to justify the reason for the cancellation and will only have to notify their wish to cancel and indicate the account number to which the refund of the amount paid will be made.

2- If notification is given between 9 and 6 calendar days before the start of the surf camp pack or service, the client will be entitled to a refund of the amounts paid, minus 25% of these amounts, as a management fee and cancellation penalty.

3- If less than 5 calendar days notice is given, the client will be entitled to a refund of 50% of the amounts paid, deducting the remaining 50% of these amounts as a management fee and cancellation penalty.

4- In duly justified cases of force major, the amount paid will be kept for a future booking to be agreed between the client and the company. In some specific cases in which it is impossible to arrange a future date, the amount paid will be refunded minus a 10% administration and cancellation fee. Force majeure shall be considered to be any event that prevents the enjoyment of the contracted service, such as serious injury or accident, surgery and/or hospitalization, or serious illness. Also complex family situations, traffic accidents and deaths.

Bookings will not be accepted if they have not been correctly completed through the form on our website or received from the registration form sent via email by NSZ SURF CO. S.L.

Any booking which does not include all the required data, any booking with incorrect or incomplete data will be cancelled. Any booking will also be cancelled if a payment linked to the booking is not made by one of the payment methods available on the website. In the case of payment by bank transfer or bank deposit, NSZ SURF CO. S.L. reserves the right to cancel the reservation in the event that the details shown on the reservation are not those indicated on the website. All bookings formalized and confirmed with bank transfer as payment method, will be in pending or stand-by status until we confirm that the amount of the reservation has been paid in full.

It was paid on time and on time. To speed up the process and avoid cancellation due to non-payment, it is advisable to send proof of payment and/or effective bank transfer.

NSZ SURF CO. S.L. reserves the right to cancel any reservation without prior notice but notifying the holder of the reservation and proceeding to refund the full amount or the guarantee fund paid as a reservation deposit. NSZ SURF CO. S.L. reserves the right to accept reservations, admission and permanence of clients.

NSZ SURF CO. S.L., reserves the right to modify prices, rates and services without prior notice without prejudice to the services contracted prior to the implementation and updating of such changes. In all cases, the services offered appear with their updated price and tariff including VAT and municipal taxes where applicable.

In all cases and in order to record the return and refund of the reservation and to generate a proof of payment, the return and refund will always be made through a direct bank transfer. To request the refund and reimbursement of the amount paid as an advance booking, the client must indicate an account number where he/she wishes the refund to be made. The cancellation request must include the reservation number and full name of the reservation holder.

This is known as the ‘right of withdrawal’, and the Consumer Law guarantees consumers that they have the right to it in the cases provided for by law, and when this is recognized in the offer, promotion, advertising or in the contract itself, and always in distance purchases or contracts. In this case, our sales portal www.northshorezarautz.com and also applicable for the rest of the contact, consultation and service contracting channels. Email, telephone or WhatsApp.

However, in some cases it is not possible to exercise this right, as there are exceptions described and made public within the terms and conditions of sale. Failure to comply with the terms and times determined in the policy of sale and cancellation / return of North Shore Zarautz – NSZ SURF CO. S.L.

The consumer law defines the right of withdrawal as the possibility that the consumer or user has to cancel the contract, notifying the other party within the established period, without the need to justify the decision and without penalty of any kind, provided, as mentioned above, if it is communicated within the period established in the terms and conditions of sale.

In all cases and as long as the cancellation policy described above is respected, customers holding a reservation may opt to change the status of the reservation instead of cancelling it. This means that the booking can be left in stand-by pending for a future date to be agreed between the client and North Shore Zarautz. This change will always be subject to the original booking fee and availability.

SUMMARY OF CONDITIONS

Policy and Terms of Service Contracting for NSZ SURF CO. S.L.

Booking and Payment:

In order to formalize the booking it is necessary to register through the required data form on the booking platform. All reservations will be cancelled if they do not contain the required data or if the data are incorrect and/or do not correspond to the owner(s) or beneficiaries of the reservation. Bookings made via email must be registered using the form on the booking platform on the website or using the registration forms sent through the same channel.

All bookings are subject to availability and must be made in advance to guarantee availability and rates.

All bookings must be formalized with the required booking details.

An advance payment of 50% of the total amount is required to confirm the booking.

Payments can be made by secure payment by credit / debit card through our platform or payment gateway protected with SSL protocol, payment through PayPal if you have an account or by bank transfer or direct deposit into account.

2. Cancellations and Refunds:

Cancellations must be made at least 10 calendar days in advance to receive a full refund.

Cancellations made less than 10 days prior to the start of the service are subject to a cancellation fee of the percentage % indicated above in this section.

No refunds will be given for cancellations made within two days prior to the start of the service or for no-shows.

3. Safety and Responsibility:

The safety of our clients is our top priority. Therefore, they are subject to and covered by liability insurance.

All participants must follow the instructions and rules that will be informed on the day of entry.

NSZ SURF CO. S.L. is not responsible for personal injury, loss or damage of belongings during the participation in our camps that have been caused by omission or non-compliance with the safety rules explained and indicated by our team on the day of entry and presentation.

4. Equipment:

The necessary equipment for surfing and other activities will be provided for the duration of the service.

Participants are responsible for any damage or loss of the equipment provided and may be subject to additional charges for repair or replacement caused by omission or failure to comply with the safety rules explained and indicated by our team on the day of entry and presentation.

5. Customer Conduct:

All clients are expected to act in a respectful manner towards instructors, staff and other participants by complying with and respecting established and previously informed and notified rules.

Any disruptive or dangerous behavior may result in expulsion from the service without refund.

6. Photography and Videography:

NSZ SURF CO. S.L. may take photographs or videos during the services for promotional purposes.

By participating in our services, customers agree to the use of their image for this purpose, unless otherwise stated in writing.

7. Changes to the Services:

NSZ SURF CO. S.L. reserves the right to make changes to the services offered, including timetables, locations and activities, due to weather conditions or other unforeseen circumstances.

8. Acceptance of Terms:

By booking our services, clients accept all the terms and conditions set out in this policy.

9. Contact:

For any questions or queries regarding our services or terms of hire, please contact us via [email/phone]. Or directly with any responsible member of the NSZ SURF CO. S.L. TEAM.

E-mail: info@northshorezarautz.com / consultas@northshorezarautz.com

Telephone: 943 540 846 / 688 7171 912

INSURANCE / COVERAGE AND EXCEPTIONS

We inform you that as a camper or student at the North Shore Zarautz surf camp or surf school, you are covered by the compulsory insurance of Compulsory Sports Insurance for Civil Liability – General Civil Liability. The coverage is regulated by Royal Decree 849/1993, of 4 June, which determines the minimum benefits of compulsory insurance. We would also like to point out that as a client of North Shore Zarautz and with the aim of offering a quality product to our clients, they are also covered by an Accident Policy, the purpose of which is to cover any incident or mishap that our clients may have and in which the surfing lessons that you are going to take part in at North Shore Zarautz are expressly insured. Information about the policy number is available at the offices of NSZ SURF CO. S.L. OFFICES. THESE INSURANCES ONLY COVER ACCIDENTS INSIDE THE FACILITIES OR DURING THE DEVELOPMENT OF THE CONTRACTED ACTIVITIES. THE COMPANY EXPRESSLY DECLARES that it will NOT be responsible for claims for accidents, injuries, blows or damages caused to clients of legal age to themselves, or to third parties (persons or goods) during their stay outside the facilities and/or outside the times established in the published programme and of which all participants in the camp and/or surf school are informed daily by the company NSZ SURF CO. S.L.outside the contracted activities and which appear in the contracted camp. The client is responsible for being insured with adequate coverage against risks that may occur outside the scheduled activities, since in hours outside the contracted program the camper and / or student of legal age is not covered by the Compulsory Sports Liability Insurance. All foreign clients / campers / pupils not resident in Spain are obliged to bring with them the European Health Insurance Card or to be in possession of or to take out Travel Insurance to cover their stay with us.

Each under-age pupil is covered by an individual insurance policy for the duration of the camp. In addition to the accident and activity insurance, the student is covered by our CR insurance for the activity. We have the assistance and coverage of the Red Cross as surf schools approved by the Patronato de Deportes, the Basque and Spanish Surfing Federation and the Consejo Superior de Deportes.

In short, each student is fully covered during their stay with us. Insurance included in the price of the pack. Please note the distinction between camps for minors and camps for adults.

GENERAL CONDITIONS OF REGISTRATION AND BOOKING

Any reservation formalized and paid for must adhere to the following cancellation conditions and must be made by a person over 18 years of age:

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, (last updated on 3/11/2022) the client may cancel the booking at no cost up to 14 calendar days before the start date of the contracted camp. In case of cancellation less than 10 calendar days before the start date of the contracted camp, the company NSZ SURF CO. S.L., as management and compensation costs, reserves the right to charge the amount in percentages established in the previous points per person and camp booked to the client who has made the aforementioned cancellation.

In case you need to cancel your camp for reasons of force majeure and less than 10 calendar days before the start date of the booked camp, in accordance with the provisions of the Civil Code, you must contact the company NSZ SURF CO S.L., to manage, if necessary, said cancellation out of time and send the documentation justifying the cause of force majeure.

Bookings that have not been correctly completed using the booking form on our website or through our reservations department will not be accepted. The client must be in possession of the booking documentation with the booking reference number and must have made the corresponding payments within the required deadlines. Any booking that does not include all the required information will be cancelled, as well as any booking with incorrect or incomplete information. Any booking will also be cancelled if a payment linked to the booking is not made by one of the available payment methods and within the established payment deadlines. In the case of payment by bank transfer or bank deposit, NSZ SURF CO. S.L. reserves the right to cancel the reservation in the event that the data reflected in the same are not those indicated by the web.

AUTHORIZATION FOR THE TRANSFER OF IMAGE RIGHTS

NSZ SURF CO. S.L. may take photographs or videos during the services for promotional purposes.

Our students, clients and/or campers may be photographed and/or recorded on digital and/or analogue media (photography and video) during their stay at NorthShore Zarautz. The purpose of this session or recording is: to use the resulting images as audio-visual material for advertising purposes such as promotion and information on social networks, website, blog, and other means of graphic digital dissemination in different formats by NorthShore.

Therefore, by booking any of our services and accepting our terms and conditions, you expressly authorize NSZ SURF CO S.L. to use the personal image resulting from such stay for the aforementioned purpose, without such authorization being subject to any time limit or restricted to the national scope of any country.

And for the record and for the appropriate effects, we accept and understand that the reservation or contracting of any of our services and the capture of our terms and conditions is expressed this authorization under the provisions of Law 1/1982 of 5 May, of Civil Protection of the Right to Honor, Personal and Family Privacy and Self Image, and Law 15/1999 of 13 December on the Protection of Personal Data.

OTHER POINTS OF CONSIDERATION

• Surf lessons and activities are not recoverable or refundable under any circumstances. The schedules of the same can vary and be modified without prior notice but without prejudice to clients who are in possession of a reservation or have contracted one of our services, as surf lessons and activities are conditioned by sea, tide and weather forecasts.
• Lessons and activities may be suspended, postponed or cancelled depending on sea conditions, weather and lack of safety guarantees. Attempts will always be made to reschedule classes and activities. In the event that adverse conditions are prolonged over time and do not allow us to ensure the minimum conditions and safety measures for their realization, North Shore will not be held responsible since they are phenomena that are beyond our control. However, a reasonable and fair solution will always be sought for all parties.
• Surfing lessons will be suspended in the event of storm surges or sea storms that bring with them very large waves, high and low tides. Very strong winds, rough seas, undertows and dangerous currents, thunderstorms with or without lightning or lightning, or a total lack of waves.
• North Shore Zarautz is not responsible for any circumstances or unforeseen circumstances that may cause clients to miss lessons and/or activities, such as injuries, illnesses, ailments, tiredness, hangovers or any other physical impediment, and North Shore Zarautz is not responsible for them.
• Neither are any activities or classes that the client may miss due to delays in the timetable not caused by North Shore Zarautz.
• Check-in, breakfast, lunch, surf lessons and activities will be scheduled. In the event that the client loses any of these services through no fault of North Shore Zarautz, North Shore Zarautz is not obliged to compensate or refund one or more of these services, nor any proportional amounts.
• North Shore Zarautz undertakes to look for a solution or alternative that is satisfactory for both parties, always taking into account all of the aforementioned, described and specified.